FAQ

Where do we ship?

We ship worldwide! Shipping costs will apply according to your shipping address and will be added at checkout. We also run discounts and promotions all year, so stay tuned for exclusive deals.

 

Shipping and handling process?

Our handling time usually takes about 2-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world. 

 

What are the shipping costs?

We provide free worldwide shipping for all orders above $99! Any order below this amount will be charged a flat rate of $4.50 for standard shipping and $19.95 for expedited shipping.

Please note - Heavy and Fragile items are subject to additional shipping charges that levied on a per product basis. These items are not eligible for Free Shipping Over $99.

 

What is the return Policy

If an item isn’t what you thought it would be, return it for a refund within 30 days of delivery in the original condition and packaging.

*PLEASE NOTE ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE*

You can choose between a refund in store credit or a refund to your original payment method.

Capo Depot does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days. 

Please contact us using the contact form

 

What about defective or damaged items?

We know how annoying this can be. We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.

We apologize for your the inconvenience and will make it up to you!

 

How can I cancel my order?

As long as your product has not been submitted for fulfillment by us, we can cancel the return. There are no costs to cancel an order if it hasn't been shipped! We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.

If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product!